If you buy something or receive an item as a gift and you need to exchange or return it we’re here for you. At Leland our goal is to make our customers happy and provide the best possible customer service.
Our return/exchange policy is good for 30 days after you receive your product. We will make every effort possible to make the return process quick and easy. Rods, reels, waders, clothes, luggage, and accessories, we’re not happy unless you are. Simple as that… The only exceptions to our policy are special order or custom items and items on sale.
If you’d like to make an exchange, do so in one of two ways:
1) The Best Option: Just place an order for the replacement items. Do this online or over the phone with one of our fish whisperers. You will be billed for these items. At any time — during, before, or after this second order — you can ship us the unwanted items from your original order, and upon receipt of them here we will credit you for those items. Please print out our Leland Return/Exchange From and fill it out completely. Once we receive your items we will contact you directly to complete the return.
2) The Second Best Option: Ship us the items you’d like to exchange. Please print out a copy of our Leland Exchange/Return form and include a copy of your receipt and write instructions detailing the exchange (For example: “These Medium Waders are too small, exchange for size Large of the same wader.”) In most cases, your replacement items will ship out within 2 business day and will be charged as a separate transaction. Please be aware that the hoped-for replacement items may sell out while your exchange is in transit. This is the reason that option 1 is encouraged.
If you’d like to make a return, please ship the items to the address below along with the completed return/exchange form along with a copy of your receipt. Once received we will contact you directly to complete the return.
Please send your items/s along with the completed form to:
Att: Exchange/Returns Dept.
485 North State Street
Shelley, Idaho 83274
If you have further questions please contact us at (415) 781-3474